We are looking for a Senior SAP Customer Experience Consultant to lead and deliver SAP Sales Cloud and SAP Service Cloud transformation projects for international clients. The role combines business consulting, solution design, stakeholder management, and hands-on SAP CX implementation expertise.

Client Details

Our client is a leading international technology and consulting company with a strong focus on innovation, digital transformation, and modern enterprise solutions. As part of its continued growth, the company is expanding its SAP Customer Experience practice in Spain to support a growing portfolio of international SAP transformation projects.

Description

Reporting to the SAP Customer Experience leadership team, the selected candidate will be responsible for:

- Leading SAP Customer Experience implementation and transformation projects.
- Facilitating workshops, discovery sessions, and business process assessments with clients.
- Gathering business requirements and translating them into scalable SAP CX solutions.
- Designing and optimizing end-to-end sales and customer service processes.
- Configuring and implementing SAP Sales Cloud and SAP Service Cloud solutions.
- Supporting integration scenarios between SAP and third-party applications.
- Collaborating with project managers, architects, developers, and business stakeholders.
- Acting as a trusted advisor throughout the customer transformation journey.
- Supporting presales activities, solution demonstrations, and proposal development.
- Mentoring junior consultants and contributing to the growth of the SAP CX practice.
- Ensuring project delivery quality, client satisfaction, and business value realization.

Profile The successful candidate should meet the following requirements:

- Bachelor's degree in Information Technology, Engineering, Business Administration, or a related field.
- Minimum of 5 years of experience in SAP Customer Experience, SAP CRM, or related consulting roles.




- Proven experience delivering multiple end-to-end SAP CX implementation projects.
- Strong hands-on experience with:
- SAP Sales Cloud
- SAP Sales Cloud Version 2
- SAP Service Cloud and/or SAP Service Cloud Version 2

- Deep understanding of:

- Lead-to-Cash processes
- Opportunity Management
- Account & Contact Management
- Customer Service Management
- Sales Automation
- Customer Engagement processes

- Strong consulting, communication, and stakeholder management skills.
- Experience working in international project environments.
- Fluent English, both written and spoken.

Job Offer

- Participation in international SAP transformation projects.
- Adaptable hybrid working model and remote work options.
- Private health insurance.
- Continuous learning and SAP certification opportunities.
- Long-term career development within a growing international SAP organization.
- Collaborative and people-oriented company culture.
- Regular team-building and social activities.
- 24 days of annual leave.
- Opportunity to work from Barcelona, Madrid, or Palma de Mallorca.

Desired Skills and Experience The successful candidate should meet the following requirements:

- Bachelor's degree in Information Technology, Engineering, Business Administration, or a related field.
- Minimum of 5 years of experience in SAP Customer Experience, SAP CRM, or related consulting roles.
- Proven experience delivering multiple end-to-end SAP CX implementation projects.

Strong hands-on experience with:
- SAP Sales Cloud
- SAP Sales Cloud Version 2
- SAP Service Cloud and/or SAP Service Cloud Version 2

Deep understanding of
- Lead-to-Cash processes.
- Opportunity Management.
- Account & Contact Management.
- Customer Service Management.
- Sales Automation.

- Customer Engagement processes
- Strong consulting, communication, and stakeholder management skills.
- Experience working in international project environments.
- Fluent English, both written and spoken.

📌 Senior SAP Customer Experience (CX /C) Consultant (Barcelona)
🏢 Michael Page
📍 Barcelona