Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any applicationor network, before employees notice the issue. As the first solutionto allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,500 customers to provide better digital experiences to more than 25+ millionemployees.

Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

We are looking for a Senior/Staff UX Researcher to build the foundational understanding of our customers that shapes where Nexthink investsand how we evolve the product.Define and lead a strategic research agenda that surfaces foundational insights capable of shifting product and business strategy, not just answers to individual feature questions Partner with teams across the company, from field insights to product analytics and data science, to triangulate qualitative and quantitative signals into a coherent, evidence-backed narrative about our customers Influence product, design, and executive leadership by translating research into clear strategic direction Establish and evolve the methods, tooling, and standards of Nexthink's research practice as it matures 8+ years of UX research experience (Staff) or5+ years (Senior), witha track recordof research that shaped product or business strategy ~ Hands-on experience trying outdifferent waysthat AI can improve research operations and/or analyses ~ Proventrack recordof designing,validating, and analyzing large-scale surveys and telemetry data ~ Fluency across qualitative and quantitative methods,



and comfort partnering with data science and analytics to combine behavioral data with lived customer context ~ Experience researching complex B2B or enterprise software; technical or IT-adjacent domains are a strong plus ~ Full professionalproficiencyin English (spoken and written); French is a plus. ~ Additional Information We are the pioneers and trailblazers of a integral IT Market Category (DEX) that is shaping the future of how the world works, giving our customers' IT Teams total digital visibility across their enterprise. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.

Permanent

Contract and a competitive compensation package. Amazing centrally located offices near the Bernabeu Stadium.

Private Health

Insurance (Sanitas) and daily meal vouchers of 11 EUR will be entirely covered by us. Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding.

Flexible

Hours and unlimited vacation (employees have unlimited paid time off on top of the 23 days of holidays we offer) plus 3 company-paid volunteer days. Reimbursement of up to 50% of the cost of English & Spanish classes. Regular company and team events like Pizza talks, Team Building activities, Christmas parties, hosting Meetups at the office and more!

We offer a relocation package to people who are coming from another country. Please note that NOT all the benefits listed above are available for temporary, contract, and internship roles.The base salary for this role is €70,000 – €87,000 gross per year, with a total on‐target earnings (OTE) range of €81,000– 100,000, including an annual performance bonus.

We set our pay ranges using objective criteria: the scope and level of the role, the skills it takes to do it well, and the relevant market data. What matters to us is what this role is worth and whether it works for you.

📌 Senior/Staff Ux Researcher (Madrid)
🏢 Nexthink
📍 Madrid