We're looking for a Trainer Application Support Agent for the European Commission in Brussels. As a full-time employee you will be part of the application support team at the Directorate General for Communications Networks, Content and Technology develops and implements policies to make Europe fit for the digital age (DG CONNECT).

Description of tasks

• Receive and log requests/incidents & questions from users, provide technical support, investigate problems, and determine appropriate actions.

• Ensure and perform all communication with the end-users;

• Participate to meetings with the development team.

• Provide services to all stakeholders according to ITIL best practices; handling and documenting all requests;

• Improving documentation and creating FAQs based on received calls

• Writing user manuals for information systems.

• Writing web documentation.

• Prepare and deliver training courses on information systems to different stakeholders.





Knowledge and skills

• Proven knowledge in end user assistance and support of information systems

• A first successful experience in user support (minimum 1 years)

• Higher education or equivalent overall experience

• European level C1 in English is mandatory

• Have good analytical skills and quickly understand process

• Be solution oriented as well proactive and reactive to any problem

• High communication skills and ensure customer satisfaction

• Ability to work in an international/multicultural environment

• Strong team player with excellent relationship skills

• You are stress resistant and are able to impart knowledge at various levels

Miscellaneous:

• Any other language is an asset

• ITIL Foundation Certification is a plus

📌 Trainer application support agent (España)
🏢 VASS BENELUX
📍 España