ServiceNow Technical Developer- ITSM, CSM

Role Description:

- The ServiceNow Technical Developer will design, configure, and develop solutions on the ServiceNow platform, specializing in IT Service Management (ITSM) and Customer Service Management (CSM) modules.
- This role requires strong technical expertise, scripting skills, and experience in implementing complex workflows and integrations.

Key Responsibilities

Development & Configuration

- Customize and configure ServiceNow ITSM and CSM modules, including Incident, Problem, Change, Service Catalog, and Case Management.
- Develop workflows, Flow Designer flows, and automation scripts.
- Create and maintain UI policies, client scripts, business rules, and script includes.
- IntegrationBuild integrations using REST/SOAP APIs, MID Server, and Integration Hub.
- Ensure secure and scalable integration with external systems (CRM, ERP).

Platform Administration

- Manage instance upgrades, cloning,



and performance optimization.
- Configure CMDB, discovery, and asset management.

Quality & Compliance

- Adhere to coding standards and ServiceNow best practices
- Ensure compliance with ITIL processes and security guidelines.

Required Skills & Qualifications

- 4–6 years in ServiceNow development, with hands-on ITSM and CSM implementation experience.

Technical Skills

- Proficiency in JavaScript, Glide API, HTML, CSS, Jelly, and AngularJS
- Strong knowledge of ServiceNow scripting and configuration.
- Experience with Flow Designer, Integration Hub, and Orchestration.

Certifications

ServiceNow Certified System Administrator (CSA) – Mandatory.

Certified Implementation Specialist – ITSM and CSM – Preferred.

Certified Application Developer (CAD) – Good to have.

📌 Servicenow technical developer- itsm, csm (España)
🏢 US3 Consulting
📍 España