- LEADING CUSTOMER EXPERIENCE (CX) MANAGEMENT COMPANY IS LOOKING FOR 6 QUALITY AND TRAINING SPECIALIST CONTACT CENTER FOR THEIR OFFICES IN VALENCIA (SPAIN). IF YOU ARE A SPEAKER OF FRENCH, POLISH, ITALIAN OR GERMAN AND HAVE AT LEAST AN ENGLISH PROFICIENCY AT B2 LEVEL , THEY WOULD LOVE TO HEAR FROM YOU. - JOB DESCRIPTION: - THE EVALUATION, LEAD, AND ENHANCE OF THE QUALITY OF SERVICE PROVIDED BY OUR AGENTS, ENSURING IT MEETS AND EXCEEDS COMPANY AND CLIENT EXPECTATIONS. - RESPONSIBILITIES: - MONITOR AND ANALYZE CUSTOMER INTERACTIONS. - PROVIDE REGULAR, CONSTRUCTIVE COACHING FEEDBACK TO AGENTS. - DESIGN, PREPARE, AND DELIVER ENGAGING INITIAL AND ONGOING TRAINING PROGRAMS FOR FRONTLINE EMPLOYEES AND MIDDLE MANAGEMENT. - ANALYZE QUALITY DATA TO CREATE AND IMPLEMENT ACTION PLANS (APS). - MEASURE AND REPORT ON THE EFFECTIVENESS OF TRAINING PROGRAMS. - SUPERVISE, SUPPORT, AND MENTOR NEW HIRES. - REQUIREMENTS: - STRONG ANALYTICAL AND PROBLEM-SOLVING SKILLS. - HIGH PROFICIENCY IN MS OFFICE (EXCEL, WORD, POWERPOINT).



- FRENCH / POLISH / ITALIAN / GERMAN SPEAKER AND AT LEAST AN ENGLISH PROFICIENCY AT B2 LEVEL. - UPPER SECONDARY SCHOOL DIPLOMA OR EQUIVALENT QUALIFICATION, PREFERABLY IN A TECHNICAL OR TECHNOLOGY-RELATED FIELD. - WE OFFER: - TRAINING INCLUDED IN THE HIRING PACKAGE, 1-WEEK DURATION (TECHNICAL TRAINING) - THE COMPANY OFFERS ADVICE AND CONTACTS WITH REAL ESTATE FIRMS REGARDING HOUSING PRICES. - SALARY RANGE: 20.278,68 - 25.000,00 Datos de contacto: CÓDIGO DE OFERTA: 102026572072 Si está inscrito en LABORA, tiene que dirigirse al portal Punt LABORA (https://puntlabora.gva.es/puntlabora?app=ofertas-consultar&cod1;=707170&cod2;=0&t;=EMP⟨=es). Si reside fuera de la Comunidad Valenciana, puede postularse enviando su currículo al correo electrónico [email protected] especificando en el correo su número de DNI/NIE y el número de la oferta 707170-0 como referencia.

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