ABOUT THE ROLE This role is based in Valencia and is part of the Customer Service team for the Iberia region. The position is focused on delivering a high-quality service to customers while ensuring efficient order management and coordination with internal and external stakeholders. The role plays a key part in ensuring customer satisfaction, operational accuracy and compliance with agreed service levels, contributing to the overall performance of the Iberia business. WHAT ARE YOU GOING TO DO? - Manage customer orders from receipt to delivery, ensuring accuracy and timeliness. - Act as the main point of contact for customers in the Iberia region. - Coordinate with internal departments such as Sales, Logistics, Supply Chain and Finance. - Monitor order status, deliveries and potential incidents, proactively communicating with customers. - Handle claims, incidents and customer queries, ensuring proper resolution. - Ensure compliance with internal processes, customer requirements and agreed service levels. - Maintain updated and accurate information in internal systems. - Support continuous improvement initiatives within the Customer Service function.
WHAT DO YOU BRING? - Previous experience in Customer Service, Order Management or a similar role. - Customer-oriented mindset with strong communication skills. - Good organisational skills and attention to detail. - Ability to work collaboratively in a team environment. - Comfortable working with ERP systems and MS Office tools. - Proactive attitude and problem-solving skills. - Good level of English (required). WHAT DO WE OFFER? - Salary according to the applicable Collective Agreement. - A structured onboarding and continuous support from the team. - Rotating shifts: 09:00 – 17:30 and 10:30 – 19:00. - Expected start date: 24 August 2026 (or the previous week, depending on availability). - Public holidays worked are compensated in accordance with the Collective Agreement, granting 1.5 days of leave for each public holiday worked. - Opportunity to gain experience in a regional role within the Iberia organisation. - A collaborative work environment focused on continuous improvement and customer satisfaction.