Experteer Overview
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In this role you collaborate across business and technology to translate needs into scalable omnichannel solutions. You’ll support onboarding, adoption, and continuous improvement of engagement capabilities across global affiliates, ensuring measurable business value. You work with product owners, solution architects, and data teams to shape requirements and drive adoption. The position offers impact by shaping how customer journeys are orchestrated at scale within a leading healthcare company.
Compensaciones / Beneficios
• Gather, analyze, and document requirements for omnichannel engagement, journeys, segmentation, and activation use cases
• Translate business needs into user stories, process flows, functional requirements, and acceptance criteria
• Facilitate workshops and discovery sessions with global and affiliate stakeholders
• Support backlog refinement and prioritization with Product Owners and delivery teams
• Act as a contact for affiliate teams adopting omnichannel capabilities and support onboarding, capability demos, training, and business readiness
• Collaborate with Product Owners, Solution Architects, Engineers, Data Teams, and Vendors to ensure requirements are clearly understood and implemented
• Assist with testing, validation, and user acceptance activities




• Manage dependencies across business, process, data, and technology workstreams
• Identify opportunities to optimize processes and standardize practices
• Contribute to governance, templates, and best practices; support reporting and measurement of outcomes
Responsabilidades
• 5+ years in Business Analysis, Consulting, Product Delivery, CRM, Marketing Technology, Omnichannel Engagement, or Digital Transformation domains
• Experience gathering and translating requirements into scalable technology solutions
• Strong stakeholder management in large-scale enterprise programs
• Experience in Agile delivery environments and cross-functional collaboration
• Solid understanding of xqbhyrx omnichannel engagement, campaign execution, customer journeys, segmentation, and activation workflows
• Familiarity with Adobe Experience Platform (AEP) and Adobe Journey Optimizer (AJO) and CRM/Marketing Automation ecosystems
• Experience coordinating cross-functional teams, external vendors, and implementation partners
• Ability to manage dependencies across business, product, architecture, data, and engineering teams
• Strong execution, facilitation, and organizational skills
• Excellent communication and ability to work with stakeholders, technical teams, and external partners
• Comfort with general and matrixed environments
Requisitos principales
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📌 IT Business Analyst - Omnichannel Orchestration - RDT Global Products & GPS (Madrid)
🏢 Roche
📍 Madrid