At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. EL Customer Operations Mgr. - Post-Sales

In this role, you will have the opportunity to support the accurate end-to-end resolution of post-sale customer requests. Each day, you will assist in resolving commercial returns in a timely manner to ensure customer satisfaction and follow internal rules and procedures. You will also showcase your expertise by analyzing trends within the returns process to highlight any repetitive failures to further support continuous improvement.
LI-hybrid
Ensuring the resolution of post-sale customer requests for commercial returns. Collecting and archiving the documentation regarding requests/claims/disputes within the target timeline and ensuring all outcomes/actions are recorded and closed in the systems within your scope of responsibility.
Our teams support each other, collaborate, and never stop learning. Vocational training FPGS in administration area or similar




At least 2 years of experience in administrative tasks preferably related to customer support
Knowledge of administrative procedures and customer support
Mindset to support customers, take ownership, ensure procedures are fully met, communicate effectively and proactively
Valuable experience using ERP (SAP SD/MM Modules) and Sales Force Case management, MS Office
Fluent in Spanish and English (level B2)

We give you the space to lead, the support to grow, and the chance to make a difference. From well-being to retirement, ABB offers benefits that support every stage of your career.
~️ Home Office Flexibility : Work from wherever suits you best thanks to our versátil remote work options.
~ Employee Share Acquisition Plan: Want to invest in your future? Join our share acquisition plan and grow with the company.
~ Learning & Training : Take advantage of a wide range of learning opportunities gro

📌 Customer Operations Specialist (España)
🏢 Abb
📍 España