Your role at Dynatrace
Dynatrace Enterprise Program Managers are responsible for ensuring the success of large Dynatrace customers (Fortune 100). Their primary role is to accelerate the deployment of Dynatrace software, while helping to maintain an organized and smooth services engagement by providing planning, adoption, and operational guidance.

Enterprise Program Managers work directly with client stakeholders, technical team and Project Managers as well as Dynatrace Services Consultants and Architects, Support, Product Management and Dynatrace leadership teams.

This role focuses on the digital transformation of clients via shifting people and process. This means driving cultural change and consolidating Dynatrace’s position within the client by integrating with their wider IT landscape.

Responsibilities
- Provide Enterprise level Program Management services utilizing the EPM Framework (similar to PMI) on end-to-end enterprise level Dynatrace rollouts for up to 2 clients (20 hours/week per client)




- Aligning Dynatrace services with partners to provide cohesive service delivery approach for the client.
- Responsible for the successful management and delivery of a wide range of Services for Dynatrace technologies focused on Velocity (Consultants), Architecture, Innovation, AppSec, Extension, and Business Insights services.
- Work with Account Executives, Customer Success Managers, and Regional Service Managers (RSM) to establish roles and responsibilities for each client.
- Provide deployment planning, adoption and operational strategy, and overall engagement management for Dynatrace ACE Services engagements. Deliver stand-alone Strategic Planning Workshops (Dynatrace Rollout Focused) engagements to enterprise level clients.
- Deliver stand-alone Digital Performance Accelerator (Advanced Dynatrace Use Cases) engagements to enterprise level clients.
- Coordinate with Account Executive, Customer Success Manager (CSM), Project Coordinator and client to appropriate u

📌 Lead Professional Services Consultant, ACE (Barcelona)
🏢 Dynatrace
📍 Barcelona