Role Summary

This intern will support the Customer Service & Fulfillment Team with
manual fulfillment request processing and FastTrack pass delivery

, while also handling
customer support tasks

and helping monitor
product performance and the DCS/system operations

. This role is not limited to pass processing—it includes operational control and issue coordination.

Key Responsibilities:
- Manual fulfillment processing & pass delivery:

Monitor incoming customer requests and provide the service manually. Learn and follow the full internal process and understand what actions are needed for different airports & airlines.
- Customer communication & support:

Respond to customer questions and requests, resolve service/product issues, and handle any problems customers face during the service journey.
- System monitoring & incident reporting:

Track how the system/product is performing, identify issues via customers' feedback, and report them to developers clearly and on time—explaining what happened and the impact so the team can start fixing immediately.




- Follow-up and resolution:

Once an issue is resolved, inform customers and ensure the service/product is delivered correctly
- Additional operational tasks:

Handle small ad-hoc tasks connected to fulfillment and customer support.
- Additional research tasks:

Supporting the Data Research team with data collection, QA, and testing-related tasks.

Requirements / What We’re Looking For
- Strong written communication skills in English
- Close attention to detail and ability to follow processes precisely
- Ability to learn operational workflows quickly and work with airport-specific rules (without a guide)
- Calm and solution-oriented mindset under time pressure
- Basic technical understanding and ability to describe issues clearly (for developers)
- Reliability, responsibility, and consistent availability for the shift

This role is an unpaid internship with a full-time schedule in a remote setting.

📌 Operations and Fulfillment Intern (Barcelona)
🏢 Passnfly
📍 Barcelona