Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through
AI-powered experience orchestration. Our platform connects people, systems, data
and AI to help organizations deliver more personalized service, improve
operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations
in over 100 countries – moving AI from possibility to production in real-world
enterprise environments every day.

Job Description – Professional Services Senior Project Manager

Location: Madrid

The Professional Services Senior Project Manager for Iberia is a vital member of
the local account team. It requires a deep understanding of the client's
business, establishing key long-term relationships and building inroads into the
account to increase the Genesys footprint within the organization.

In this role, you will be managing the day-to-day operations of key customer
projects,



with responsibility for tracking project status and profitability,
coordinating project resources, managing client expectations, and leveraging
project experience throughout the team. You will be the primary interface with
the customer, managing the project's schedule, scope, budget, people, risks and
issues. You will also manage all the projects' financial aspects, including
forecasting and revenue recognition, and you will identify and convert new
opportunities.

This role also includes the implementation of the Professional Services Business
Development Strategy, actively identifying new opportunities and building
pipeline, maintaining key relationships and negotiating and closing business
deals.

Key Responsibilities:

* Lead the project management of critical, large, and complex solution
engagements, ensuring customer satisfaction.

* Oversee all aspects of project delivery, from scheduling and risk management
to scope documentation and resource

📌 Sr. PS Project Manager (Madrid)
🏢 Genesys
📍 Madrid