Field Service Team Manager
Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.
As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

About the job
Alfa Laval Iberica is looking for a new Field Service Team Manager for Service Operation Organization reporting directly to the Field Service Manager.
As Field Service Team Manager, you will lead the Service transformation in a team almost than 10 Field Service Technician, for decanters and heat exchangers jobs.



The main responsibilities will be to bring focused leadership to a team of service engineers in order to maintain operational capability whilst balancing the needs of the customer, business and the team.
Support and coordinate team members to:
- Create an excellent customer experience
- Meet the Service market demands
The main tasks will be:
Lead the team giving the direction and ensuring that they are performing with a strong​ customer orientated mindset​
Develop, motivate, and coach direct reports and secure a proper competence development ​
Conduct FSE’s employee reviews, include competence profile and skills matrix updates​ accordingly​
Ensure effective management of people in remote areas​
Sometimes you will have to Execute all services of our 360º service portfolio on specific products, modules and systems​
Work together with Service Coordinator for planning the field service activities and selecting FSE’s with the correct skills for right and complex jobs​

Who you are
A person who has hi

📌 Field Service Team Manager (Madrid)
🏢 Alfa Laval
📍 Madrid