Experteer Overview In this role you will support thetaRay’s global customer base by ensuring reliable deployment and operation of our AI-driven AML solutions. You will handle technical escalations, communicate with clients, and stay current on product features to drive smooth onboarding and production success. You’ll work with cross-functional teams to document solutions and improve incident response, contributing to safer financial environments. This is a hands-on role in a fast-paced, global support organization with a strong emphasis on KPI and SLA delivery. Compensaciones / Beneficios • Resolve technical escalations from Tier 1 support • Directly communicate with customers throughout case lifecycles • Become a product expert and stay updated on new features • Support onboarding, implementation,



and production phases including incidents and deployments • Collaborate with Tier 3 Engineers and follow escalation flows • Document solutions and best practices to reduce future escalations • Participate in general On Call rotation • Adhere to KPIs and SLAs Responsabilidades • 2+ years in a technical support organization • Linux system administration experience • Networking experience • Experience with AI-driven support ecosystems and AI workflows for triage, log analysis, and incident resolution • Strong analytical and troubleshooting skills • Kubernetes administration experience (Azure AKS, RedHat OCP) • Experience with SQL databases (advantage) • Hands-on experience with Git/Bitbucket • Business-oriented and customer-facing • Fluent French language skills (preferred) Requisitos principales •

📌 Site Reliability Engineer (SRE) (Madrid)
🏢 Thetaray
📍 Madrid