Description

As a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), we deliver innovative financial services including fast, secure, and affordable general money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.

ABOUT THIS ROLE

As a System Administrator in the CX Services department your role will be to ensure the stability, performance, and continuous improvement of our central servicing platform, currently Zendesk. This role focuses on maintaining platform health, deploying enhancements, and supporting incremental changes that align with our design principles. Working closely with Services Architects, Analysts, business stakeholders, vendors,



and platform providers, the System Administrator validates requirements, ensures best-fit solutions, and safeguards consistency across all servicing teams.

ROLES & RESPONSIBILITIES

Feature Deployment & Change Management
- Test and deploy new features and updates that benefit all teams using the platform.
- Carry out testing for incident fixes and enhancements before deployment.
- Support Architects and Analysts in implementing incremental changes based on business requirements.
- Validate that changes made by other contributors (e.g., Analysts) adhere to established design principles and governance standards.

Governance & Design Principles
- Act as a gatekeeper for platform changes, ensuring alignment with overall design principles.
- Maintain consistency in workflows, configurations, and integrations across servicing domains.

Business Engagement & Support
- Liaise between business us

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