About the Role

Responsibilities:
- Provide accurate information about products, services, orders, and company policies.
- Resolve customer issues efficiently and professionally.
- Handle complaints and find appropriate solutions.
- Process customer requests and update information in internal systems.
- Escalate complex issues to the appropriate department when necessary.
- Maintain accurate records of customer interactions.
- Follow company procedures and quality standards.
- Work closely with other teams to ensure customer satisfaction.
- Meet individual and team performance targets.

Requirements:
- Previous experience in customer service, call center, hospitality, retail, or a similar role is an advantage.
- Good communication and interpersonal skills.
- Customer-oriented attitude and a professional approach.
- Ability to remain calm and helpful in stressful situations.




- Good computer skills and ability to learn new systems quickly.
- Ability to work independently and as part of a team.
- Good organizational and problem-solving skills.
- Availability to work versátil shifts when required.

What We Offer
- Competitive salary and benefits package.
- Training and onboarding provided.
- Career development opportunities.
- Friendly and international working environment.
- Possibility of remote or hybrid work for eligible positions.
- Opportunities to develop your communication and professional skills.

Employment Type

Part-time, Full-time

Sueldo: 25,00€-30,00€ la hora

Ubicación del trabajo: Viajes periódicos

📌 Customer Support (Madrid)
🏢 Call-All FUF
📍 Madrid