Mangopay is a wallet-based payment infrastructure built specifically for organisations with complex, multi-party fund flows. A pioneer in multi-party payments.

Our solution optimises fund flows on behalf of the organisations we work with using wallets as programmable, composable building blocks.

Mangopay’s regulated platform collects payments, secures transactions and holds funds, splits money between the various parties in the funds flow, and ultimately manages the payout to service providers, sellers, and consumers.

Platforms and fintechs using Mangopay regain control and transparency over multi-party payment flows, generate additional revenue, and improve operational efficiency. They can stay compliant while innovating and scaling.
- Job Description:
As a fast growing FinTech company, our customer pool grows as well, thus, we are looking for a Customer Support Specialist to accomplish this mission within the dynamic Customer Support Team based in Paris.

Responsibilities:
- Respond to customer compliance, finance, fraud,



technical and commercial inquiries and more- Troubleshoot varying degrees of different problems- Organize, plan, and prioritize workload, and complete other assigned special projects as needed- Educate customer on the use of our API and product- Accurately document and update records in required systems- Build customer loyalty through exceptional customer service- Contribute ideas on ways to improve products and services- Maintain performance objectives such as Key Performance Indicators (SLA, response time, satisfaction rate, etc.)- Perform additional duties within the department as needed
- Qualifications:
- Strong Customer service experience
- Excellent level (both verbal and written) in English and French is required
- You have a thorough understanding of how a REST API works
- Knowledge of Salesforce
- A previous work experience with confidential customer account information is appreciated- Passion for helping others - going above and bey

📌 Junior Customer Support Specialist (Madrid)
🏢 MANGOPAY
📍 Madrid