About the opportunity
We are looking for a Planning Analyst that will be in charge of administering several schedules for different operation areas both front & back-office and steering network resources and capacity KPIs to ensure the achievement of capacity targets and Service Level Agreements.
In this role, you will:
Maintain network staffing within threshold from scheduling creation through to network capacity management.
Manage projects & stakeholders to improve scheduling and capacity management processes with the support of your team and manager.
Ensure all service desk tickets and WFM emails are supported within agreed SLA.
Regular process review providing feedback and suggestions on how to improve & optimise.
Bring clear and to-the-point oral + written communication skills to convey solutions in a business context.
Contribute to the culture of the team to create an innovative and collaborative environment.
What you’ll need to be successful:
Embrace and adapt to change with a positive, resilient approach to challenging situations.
Communication skills that clearly present ideas, theories, and technical information to operations and managerial staff.
English language proficiency is a must, additional languages relevant to our markets are a plus.
Experience with advanced Spreadsheets (excel or google).
Experience in Workforce Management roles is a plus.
Experienced in working with workforce management technologies, ideally Calabrio, is a plus but not essential.
What’s in it for you:
Accelerate your career growth by joining one of Europe’s most talked about disruptors ?.
Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation.
As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.
Additional day of annual leave for each year of servi
📌 Planning Analyst (Madrid)
🏢 N26
📍 Madrid