At Lognext we have been accompanying companies and teams for more than 18 years to identify and implement the technology necessary to advance, making their challenges and objectives our own and getting closer to their reality. Therefore, being a NEXTER means that your career and talent become meaningful to you and those around you, allowing you to build what matters most to you and reach your next level.
We are looking for an L2 Application / Production Support Engineer to join our team for a multinational leader in the financial sector, working within its Record Keeping Operations (RKO) area.
You will join the Recording team, responsible for the platforms that capture, store and make voice communications available in a highly regulated and business-critical production environment.
This is a BAU-focused L2 support position, adecuado for someone with a solid technical foundation across systems, networking and databases, strong troubleshooting skills and the ability to manage incidents effectively while keeping stakeholders informed.

? Key Responsibilities:





• Provide L2 Application / Production Support for critical Voice Recording platforms.
• Manage day-to-day BAU operations, ensuring the stability and availability of production services.
• Perform user administration, including user creation and configuration within Recording platforms.
• Carry out regular health checks, monitoring and operational validations.
• Investigate, troubleshoot and resolve application and infrastructure-related incidents.
• Analyse logs, system behaviour and database information to identify the root cause of issues.
• Query and validate information in MySQL and Microsoft SQL Server databases.
• Manage incidents, service requests, changes and operational tickets following established procedures.
• Escalate complex incidents to higher support levels when required, providing clear technical context and evidence.
• Coordinate with Infrastructure, Network, Database, Telephony, Application and ot

📌 Record Keeping Voice Operations (Madrid)
🏢 Lognext
📍 Madrid