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We are hiring for a Customer Service Representative with fluent German and English to be part of the Industrial Solutions Customer Service team located in Terrassa, Barcelona.
In this position, the selected candidate will be handling customers' purchasing orders and developing strong relationships with the assigned accounts, to support the sales team to continue market growth in the DACH region (Germany, Switzerland and Austria).
This role is best suited for candidates with strong communication and administration skills & the idóneo candidate will have previous experience in customer service, administration, or logistics.
Key Responsibilities:
Process, monitor,



and follow-up customers' purchasing orders
Ensure effective service and administrative support for the assigned customers
Provide delivery commitment to customers and follow-up on order activity, to alert customers and sales team in case of discrepancies
Manage invoice creation, corrections, and the return of the material activities
Receive and process customer inquiries on standard pricing, lead-time, products, and availability, through efficient and friendly communication with customers, to maintain excellent customer relationships
Coordinate internally with other departments, such as sales, logistics, finance, and production, to keep all aware of customer activities
Relevant Experience and Skills:
Minimum of 1 year of experience in customer service, administration, or logistics
Working knowledge of MS Office packages and Outlook
Knowledge of Oracle R12, incoterms, payment terms and CRM are an asset
Native o

📌 Customer Service Representative (Terrassa)
🏢 Donaldson
📍 Terrassa