Job Summary
Technical specialist and primary customer support contact to diagnose and execute complex repairs to generators and components at the customer’s site.
Key Responsibilities
- establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs
- Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.
- Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field
- Escalates unresolved issues to product specialists / Supervisor
- Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review of repair plans, parts lists, etc
- Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
- Completes training in line with skill and business requirements




- Maintains service vehicle and tools for cleanliness and proper operation
- Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor
- Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Customer focus - Building strong customer relationships and delivering customer-centric solutions.
- Develops talent - Developing people to meet both their career goals and the organization’s goals.
- Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
- Manages conflict - Handling conflict situations effectively, with a minimum of noise.
- Self-development - Actively seeking new ways to grow and be challenged using both formal and in

📌 Comissioning Engineer/Technician Powergen (Madrid)
🏢 Cummins Europe
📍 Madrid