The Operations & Customer Care Support role strengthens the operational team by supporting recurring tasks, absorbing workload peaks, and coordinating internal actions across processes. The position focuses on hands‑on execution, basic reporting, and process follow‑up to ensure operational continuity, accuracy, and structured workflows.
It is designed for a junior/intermediate profile oriented toward execution and transversal support.
Key Responsibilities
Support in Recurring Operational Tasks
Execute operational activities following established procedures.
Monitor shared mailboxes and classify/assign incoming requests.
Perform routine validations and ensure consistency in daily execution.
Escalate incidents according to defined escalation paths.
Internal Coordination & Transversal Support
Allocate and monitor cases within internal tools.
Coordinate actions between internal teams when process dependencies arise.
Conduct initial documentation checks and support administrative steps in contracting workflows.
Process Follow up & Basic Reporting
Prepare simple reports on activities, incidents, or operational KPIs.
Maintain updated tracking lists and operational control files.
Support the maintenance and documentation of procedures.
Support in Projects, Testing & Improvements
Participate in testing activities for new tools, processes, or system enhancements.
Record results and follow up on identified issues.
Contribute to minor operational improvements or implementation of new workflows.
Required Skills & Qualifications
Technical Skills
Good command of Microsoft Office tools (Excel, Outlook, Share Point).
Ability to handle large volumes of data accurately.
Familiarity with case management or CRM tools is a plus.
Soft Skills
Strong organizational skills and attention to detail.
Ability to perform repetitive tasks consistently and with low error rate.
Proactive attitude toward detecting issues and seeking clarification.
Good communication skills to coordinate with crossfunctional teams.
Collaborative mindset and willingness to learn.
Candidate Profile
Junior or intermediate profile with strong execution focus.
Comfortable supporting multiple operational streams and adapting to workload peaks.
Processoriented, structured, and reliable in daily task execution.
Work Environment
Hybrid work arrangement with flexibility between remote and office-based work
Collaborative IT team environment, reporting to Team Lead
No on-call rotation or after-hours requirements under normal circumstances
Dynamic energy trading setting with focus on operational excellence Fully cloud-based infrastructure with emphasis on AWS technologies
Opportunity to work on both operational stability and innovative cloud development projects
Business Unit: Supply & Energy Management
Division: BP IBERIA
Legal Entity: ENGIE ESPAÑA, S.L.U.
Company Name: ENGIE España
Minimum Base Salary:
Maximum Base Salary:
Pay Basis:
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📌 Operations and Customer Care Intern (Madrid)
🏢 ENGIE ESPAÑA
📍 Madrid
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