Location: EMEA
Overview
Fifty5Blue is transforming global Audience Operations, replacing fragmented processes, local workarounds and legacy applications with a standardised, digital-first and AI-enabled operating model. We are seeking a transformation leader to shape the future operating model, drive adoption of new capabilities and make the panelist journey a core design principle across all panel-related solutions.
Key Responsibilities
Define and deliver the transformation roadmap across processes, products and enabling tools
Own Audience Operations product and process priorities, aligned to business objectives
Champion the panelist experience, using behavioural science and user research to redesign poor journeys and reduce friction across recruitment, onboarding, engagement and retention
Lead transition from legacy applications and local workarounds to scalable enterprise platforms, user-facing tools and AI capabilities
Partner with regional leaders to balance global standardisation with genuine local needs
Lead Product Owners and Process Excellence specialists, working closely with COO, CTO and senior operations leaders
Experience & Leadership
Experience leading operational transformation across processes, systems and ways of working
Experience managing multidisciplinary teams across product ownership, operational design and process improvement
Proven ability to influence senior stakeholders, drive decisions and operate across multinational environments
Product, Process, Technology & User Experience
Ability to understand complex workflows, panelist journeys and operational environments,



including field-based applications and CRM-driven workflows
Experience translating behavioural insights, user pain points and operational processes into product requirements and functional solutions
Strong product ownership capability, including roadmap development, prioritisation and functional decision-making
Ability to embed the panelist perspective into solution design, prioritisation, adoption, KPIs and operational performance management
Experience with enterprise platforms, CRM, workflow tools, integrations, mobile applications or equivalent operational technology environments
Understanding of AI capabilities and their practical application within operations
Operating Style & Mindset
Proactive, resilient and comfortable operating in fast-moving environments
Strong understanding of operational teams, including call centres, field operations, quality checking and local UAT
Stakeholder Management & Communication
Excellent communicator, able to engage technical, non-technical and senior audiences
Ability to communicate priorities, trade-offs and decisions with clarity
Strong stakeholder management across operations, product, technology and commercial teams
Nice to Have
Experience working with third-party systems integrators
Why Join Us
Play a central role in transforming the largest area of our general business
Define digital-first, user-centred solutions that improve operations, client outcomes and panelist journeys
Partner with senior leadership across product, technology and operations
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📌 Audience Solutions Leader (Barcelona)
🏢 Ibope
📍 Barcelona