Roche seeks a Project Lead to drive the Autonomous Remote L1 Support Program, delivering an AI-first, 24/7 omnichannel support ecosystem. You will lead a integral rollout, ensure seamless context transfers, and align with the ADKAR change framework to maximize efficiency and value across Diagnostics Customer Support.
You will coordinate with cross-functional teams, manage complex stakeholder relations, and travel up to 30% as needed to ensure successful implementation and adoption.
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📌 Ai-First Global Project Lead, 24/7 Remote Support (España)
🏢 Roche
📍 España