Location: EMEA

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Overview

Fifty5Blue is transforming global Audience Operations, replacing fragmented processes, local workarounds and legacy applications with a standardised, digital-first and AI-enabled operating model. We are seeking a transformation leader to shape the future operating model, drive adoption of new capabilities and make the panelist journey a core design principle across all panel-related solutions.

Key Responsibilities

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- Define and deliver the transformation roadmap across processes, products and enabling tools

- Own Audience Operations product and process priorities, aligned to business objectives

- Champion the panelist experience, using behavioural science and user research to redesign poor journeys and reduce friction across recruitment, onboarding, engagement and retention

- Lead transition from legacy applications and local workarounds to scalable enterprise platforms, user-facing tools and AI capabilities

- Partner with regional leaders to balance general standardisation with genuine local needs

- Lead Product Owners and Process Excellence specialists, working closely with COO, CTO and senior operations leaders

Experience & Leadership

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- Experience leading operational transformation across processes, systems and ways of working

- Experience managing multidisciplinary teams across product ownership, operational design and process improvement

- Proven ability to influence senior stakeholders, drive decisions and operate across multinational environments

Product, Process, Technology & User Experience

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- Ability to understand complex workflows, panelist journeys and operational environments, including field-based applications and CRM-driven workflows

- Experience translating behavioural insights, user pain points and operational processes into product requirements and functional solutions

- Strong product ownership capability, including roadmap development, prioritisation and functional decision-making

- Ability to embed the panelist perspective into solution design, prioritisation, adoption, KPIs and operational performance management

- Experience with enterprise platforms, CRM, workflow tools, integrations, mobile applications or equivalent operational technology environments

- Understanding of AI capabilities and their practical application within operations

Operating Style & Mindset

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- Proactive, resilient and comfortable operating in fast-moving environments

- Strong understanding of operational xqbhyrx teams, including call centres, field operations, quality checking and local UAT

Stakeholder Management & Communication

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- Excellent communicator, able to engage technical, non-technical and senior audiences

- Ability to communicate priorities, trade-offs and decisions with clarity

- Strong stakeholder management across operations, product, technology and commercial teams

Nice to Have

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- Experience working with third-party systems integrators

Why Join Us

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- Play a central role in transforming the largest area of our global business

- Define digital-first, user-centred solutions that improve operations, client outcomes and panelist journeys

- Partner with senior leadership across product, technology and operations

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📌 Audience Solutions Leader (Barcelona)
🏢 Ibope
📍 Barcelona