Location: Hospitalet de l’Infant| Type: Full-Time, Permanent.

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You will be responsible for perfect end-to-end order fulfillment within the order to cash process to deliver customer satisfaction. Order to cash may include pricing administration, order entry, customer service/problem resolution, billing coordination, collections and master data maintenance, complaint handling

Responsibilities:
What You'll Do

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- Ensure perfect order fulfillment of orders and resolve issues as required

- Work closely with sales management for billing adjustments

- Key transactional contact for customers

- Maintain key internal relationships; including marketing, sales, supply chain planning, quality, application development, product management, credit, financial shared services, and procurement

- Update customer master information in ERP

- Process billing related adjustments (e.g. returns, credit/debits)

- Document and follow up of internal and external complaints

- Identify opportunities for process improvement





- Take part in process optimisation and automation projects

- Contribute to the standardisation of procedures and internal documentation.

- Where necessary , support sales representatives and business line managers with sales data analysis, report requests and customer follow-up

Qualifications:
Who You Are

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- College/university degree

- Fluent English, and Spanish language

- ERP knowledge is an advantage

- Troubleshooting/problem solving skills

- Ability to build relationships

- Customer Service experience is an advantage

- Good communicatonal skills

- Precise, detail-focused

- Ability to multitasking

- Able to cope with stress

- Positive attitude, friendly, empathy

- Proactivity and initiative. xqbhyrx

- Adaptability to change.

- Ability to influence and communicate with a wide range of stakeholders

- Accountibility and ownership

- Follows the rules, but also thinks out of the box and is open for other solution

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📌 Customer Experience Representative (Spanish Speaking) (Vandellós y Hospitalet del Infante)
🏢 Krypton Chemical
📍 Vandellós y Hospitalet del Infante