Location: Hospitalet de l’Infant| Type: Full-Time, Permanent.
You will be responsible for perfect end-to-end order fulfillment within the order to cash process to deliver customer satisfaction. Order to cash may include pricing administration, order entry, customer service/problem resolution, billing coordination, collections and master data maintenance, complaint handling
Responsibilities:
What You'll Do
Ensure perfect order fulfillment of orders and resolve issues as required
Work closely with sales management for billing adjustments
Key transactional contact for customers
Maintain key internal relationships; including marketing, sales, supply chain planning, quality, application development, product management, credit, financial shared services, and procurement
Update customer master information in ERP
Process billing related adjustments (e.g. returns, credit/debits)
Document and follow up of internal and external complaints
Identify opportunities for process improvement
Take part in process optimisation and automation projects




Contribute to the standardisation of procedures and internal documentation.
Where necessary , support sales representatives and business line managers with sales data analysis, report requests and customer follow-up
Qualifications:
Who You Are
College/university degree
Fluent English, and Spanish language
ERP knowledge is an advantage
Troubleshooting/problem solving skills
Ability to build relationships
Customer Service experience is an advantage
Good communicatonal skills
Precise, detail-focused
Ability to multitasking
Able to cope with stress
Positive attitude, friendly, empathy
Proactivity and initiative.
Adaptability to change.
Ability to influence and communicate with a wide range of stakeholders
Accountibility and ownership
Follows the rules, but also thinks out of the box and is open for other solution
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