Our client is a rapidly growing enterprise AI company transforming how leading financial institutions produce and validate client-ready work.
Its technology converts complex and manual processes into scalable AI-powered workflows, enabling financial institutions and professional services firms to automate sophisticated processes across general teams.
Following rapid international growth and a recent $75 million Series A funding round, the company is continuing to expand across key global markets.
The Role
We are looking for an experienced Engagement Manager to join the Product & Growth team in Madrid.
The Engagement Manager will own the end-to-end customer outcome — understanding client requirements, translating complex business problems into scalable workflows and ensuring successful implementation and adoption of the platform.
This role sits at the intersection of clients, product and technology and requires someone who combines strong financial services or consulting experience with excellent project management, commercial judgement and technical fluency.
Key Responsibilities
Own client engagements from initial requirements through implementation, adoption and ongoing relationship management
Translate complex and sometimes ambiguous client requirements into clearly scoped and measurable workflows
Develop scalable workflows, playbooks, templates and client-facing solutions
Manage delivery plans, including timelines, responsibilities, dependencies and potential risks
Maintain clear tracking of customer usage, adoption and account health




Establish effective governance and communication across client and internal stakeholders
Build trusted relationships with senior client stakeholders
Support the trial conversion renewal customer lifecycle alongside the Growth team
Measure customer ROI and identify opportunities to increase platform adoption
Gather structured customer feedback and work closely with Product and Engineering teams to improve solutions
Communicate potential blockers, trade-offs and risks clearly and proactively
Ensure client decisions, actions and deliverables are properly documented and followed through
Candidate Requirements
5+ years of professional experience within private equity, investment banking and/or Tier 1 management consulting
Strong client-facing and stakeholder-management experience
Demonstrated ability to translate ambiguous client requirements into structured delivery plans and measurable outcomes
Strong understanding of financial services workflows and institutional client environments
Good technical fluency and the ability to understand workflows, data and potential system failure points
You do not need to be an engineer, but should be comfortable working closely with technical and product teams
Strong project management and organisational capabilities
Excellent documentation, tracking and governance discipline
Clear and proactive communication style
Ability to operate independently within a rapidly changing environment
Experience within AI, enterprise technology, SaaS or FinTech would be advantageous
Willingness to travel when required
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📌 Engagement Manager - Madrid, Spain
🏢 High Street Resources (HSR)
📍 Madrid