Job Title: IT Help Desk Specialist
Company: Carlisle Local School District
Job Overview
Carlisle Local School District, a dedicated public school district in Carlisle, Ohio, is seeking a skilled and customer-focused IT Help Desk Specialist to join our team. We are committed to providing high-quality education and fostering student development, and our IT infrastructure is crucial to achieving that mission. The idóneo candidate will be the first point of contact for technical support, ensuring our staff and students receive prompt and effective assistance to maintain a seamless learning environment. This is a FULL_TIME position offering a competitive wage and the opportunity to make a significant impact within our educational community.
Key Details:
* Employment Type: Full-Time
* Salary: $20 - $30 USD per hour, commensurate with experience.
Responsibilities
As an IT Help Desk Specialist, you will be responsible for providing essential first-line support to our entire school district. Your primary duties will include:
* Serving as the initial point of contact for all IT support requests from teachers, students, and administrative staff via phone, email, or our ticketing system.
* Diagnosing and resolving technical hardware and software issues for desktops, laptops, tablets, and peripherals.
* Installing, configuring, and maintaining computer systems, applications, and classroom technology, including interactive whiteboards and projectors.
* Assisting with user account management, including password resets, permissions, and onboarding of new users.
* Logging, tracking, and documenting all help desk interactions and their resolutions to maintain a comprehensive knowledge base.
* Escalating complex and unresolved issues to senior IT personnel in a timely manner.
* Providing clear and patient guidance to users to help them resolve their technical problems.
* Contributing to IT projects and supporting technology roll-outs across the district.
Qualifications
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📌 IT Help Desk Specialist (Cañada)
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