About The Role The Client Experience & Enablement Manager is responsible for translating product capabilities into clear, actionable value across the business and our customer base. This role operates as a funnel, transforming product information into internal enablement, then refining it into customer‑facing communication and user enablement to ensure alignment across what we build, how we position it, and how customers experience it. A core part of this role is driving efficiency through AI and automation, identifying ways to streamline workflows, reduce manual effort, and scale enablement and communication while maintaining high quality.
Own new feature enablement roll‑out, including content creation, internal communication, and coordination across business teams.
Partner with Product to coordinate feature trainings, ensuring teams understand how capabilities work and how to communicate their value.
Work alongside the Chief Customer Officer to maintain and evolve enablement content and programs.
Maintain onboarding content and journeys within our LMS, ensuring materials are up to date while keeping maintenance lightweight and efficient.
Continuously improve enablement delivery by identifying opportunities to automate end‑to‑end processes, from feature intake to content creation and distribution, leveraging AI to standardize workflows and reduce manual effort.
Ensure a consistent voice across all user‑facing communication, collaborating with Marketing, Support,



and Customer Success to avoid overlap and ensure alignment.
Partner closely with Marketing to align on product launch communication and required assets, including newsletters, campaigns, and supporting materials such as one‑pagers or sales collateral for high‑impact or revenue‑generating features.
Partner with Support to align on customer communications such as webinar invitations and educational content.
Own and manage customer surveys, including setup, distribution, and ensuring data is collected effectively.
Test and iterate on communication formats to improve engagement and effectiveness.
Automate and scale customer communication workflows end‑to‑end, using AI to streamline content generation, segmentation, and distribution while maintaining clear, consistent, and high‑quality messaging.
Bachelor’s degree or equivalent experience in business, communications, or a related field.
~ Native English speaker or equivalent fluency.
~3–5 years experience in enablement, product marketing, customer experience, or a similar role.
~ Experience working cross‑functionally with Product, Sales, Customer Success, and/or Marketing teams.
~ Comfortable creating and delivering content such as trainings, webinars, or presentations.
~ Extra Credit
If there is anything extra we can do to help you feel at ease during your interview process, please let the PeopleOps team member you’ll be meeting with know.
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📌 Client Director (Madrid)
🏢 Launchmetrics
📍 Madrid