Hello ??
At Factorial we're looking for a new
Account Manager for the French Market
to help us boost the company to the next level. ?

Before digging into much details...
Factorial bets for potential and growth, and we believe diversity and collaboration are the key for rocking the world

If you seek a place to demonstrate and be accountable of your own success, but you don't meet every point of this Job Description, please, apply anyway

Are you ready for the challenge??
- Build, engage and develop top quality relationship with our enterprise customers, through regular communication, constant and proactive improvement action plans.
- Manage your own customer's portfolio, keep its information updated on a daily basis and build tracking reports of the status of the accounts.
- Constant contact with existing clients to understand their requirements and needs, expectations and strategize a personalized sales plan.
- Provide after-sales support, Cross-selling, up-selling and churn management, and guarantee a strong long term, transparent and trustable relationship.




- Ensure prompt and accurate answers to all clients’ queries offering personalized feedback.
- Promote and explain new products/services and functionalities to existing customers.
- You will work hand in hand with different teams - especially with the sales, product, and development teams - you will be their main contact person, so the feedback you can provide them will be super valuable.
- You will hold regular meetings through video calls with all your clients to generate engagement and show them product updates that fit their use cases.

Your Profile ?
- French expert speaker & professional in English
- Previous Customer oriented experience; other Sales,Customer Satisfaction, and similar experiences are highly valued
- You like making things easier for customers and colleagues. If there’s a roadblock, you want to smooth it away
- Ambitious, self-motivated but team worker, energetic and positive thinker (ey

📌 Account Manager French Market (Barcelona)
🏢 Factorial
📍 Barcelona