Job Req ID: 30045
About Supermicro:
Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented general expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
Job Summary:
We are seeking an experienced on-site ML/AI developer to build AI agents that help process and resolve customer support and technical tickets. You will work with software developers and cross-functional teams to improve support efficiency and reduce turnaround times.Essential Duties and Responsibilities:

Create and maintain several end-to-end AI agent pipelines that handle high-volume customer support and technical tickets
Connect and process data from various internal and external data sources




Present demonstrations and updates to internal stakeholders
Define success metrics and iterate deployed services based on production feedback
Qualifications:

Bachelor’s degree in Computer Science, Mathematics, IT, or other related field (or equivalent practical experience)
Software engineering background with experience shipping production services
Strong proficiency in Python and ML/LLM frameworks
Proficiency with Linux, Git, and Docker
Experience with SQL, NoSQL, and vector databases
Experience building and deploying production-ready systems that use large language models.
Strong problem-solving and communication skills.
Experience handling confidential or sensitive customer data

Preferred

Hands-on experience with LLM tooling and agent frameworks (LangChain or similar)
Familiarity with MLOps practices and/or model evaluation frameworks
Experience integrating models via APIs and serving the

📌 Software Engineer (Merindad de Sotoscueva)
🏢 Super Micro Computer
📍 Merindad de Sotoscueva