Job Req ID: 29971
About Supermicro:
Job Summary:
Supermicro is headquartered in San Jose, CA, is a integral leader in high performance, high efficiency server technology and innovation. The RMA Coordinator that can work closely with all related departments to meet priority on customers requests on a daily basis is who we are looking for. This position needs to follow work instructions in order to carry out the assignments correctly to meet tight schedules. This position is primarily responsible for coordinating the return of customer products and providing excellent customer service to maintain effective business relationships.Essential Duties and Responsibilities:
• Handling defective parts and dealing with vendors for RMA process• Packaging and shipping coordination of incoming and outgoing power supplies• Focusing on power supplies and related products for vendor return• Physical inventory transfer within departments and inventory management• Coordinating incoming and outgoing parts,



and work to close open issues• Focusing on outstanding RMA inventory with vendors for call back actions• Working close with vendors for special parts request, FAR and feedback for urgent case• Handle the day-to-day RMA Receiving activities• Manage timely processing of RMAs to meet Service Agreements• Maintain daily productivity / workflow reports and open issues• Assist Customer Service with RMA Authorization processing as needed• Work closely with internal departments such as Operations, Customer Service / Technical Support, Quality and Engineering as required• Maintain, review and update process documentation on a regular basis; creating new documents as required• Review current processes on a regular basis and implement new processes as requiredQualifications:
• Minimum of AA degree or equivalent working experience preferred• at least 3 years’ experience in electronics or computer industry as RMA coordinator preferred• Excellent in written, interpersonal communications and organiza

📌 RMA Coordinator (Merindad de Sotoscueva)
🏢 Super Micro Computer
📍 Merindad de Sotoscueva