AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.

WHY JOIN US If youre looking for a place to grow, make an impact, and work with people who care, wed love to meet you!

ABOUT THE ROLE We are looking for a Senior Implementation Engineer to drive high-impact enterprise SaaS implementations that connect complex IT/OT environments with real business value. This role blends deep technical leadership, solution design, and customer partnership to accelerate onboarding and maximize outcomes for large-scale organizations. It stands out for its strategic influence, cross-functional collaboration, and the opportunity to act as a trusted advisor in complex enterprise SaaS transformation programs.

WHAT YOU WILL DO Develop and maintain a deep understanding of IT software solutions, including capabilities, integration points, and value proposition for very large enterprises;

Partner with internal stakeholders and meet with client stakeholders to identify needs, challenges, and objectives, translating them into customer solutions that decrease time to value;

Drive the customer onboarding journey through technical expertise in available customizations and ensure requirements are met during implementation;

Act as a trusted advisor collaborating with cross-functional teams such as Product Management, Customer Success, and R&D; to ensure solutions meet expectations and technical feasibility;

Stay informed on industry trends, competitive solutions,



and evolving IT/OT technologies to provide thought leadership to internal and external stakeholders.

MUST HAVES 3+ years of experience as a Technical Support Engineer, Solution Engineer, or similar role within the IT or OT software industry servicing large accounts;

Solid understanding of TCP/IP networking fundamentals, TCP vs UDP troubleshooting , and routing basics;

Experience working with VPNs and proxy authentication scenarios;

Hands‐on experience configuring and troubleshooting firewall rules inbound and outbound;

Awareness of conditional access and secure gateway concepts;

Knowledge of ports and protocols;

Expertise in enterprise software solutions, preferably in IT/OT integration, data analytics, cloud technologies, or industrial IoT;

Strong understanding of enterprise environments, including challenges, architectures, and decision‐making processes;

Exceptional communication and presentation skills with the ability to explain complex technical concepts to technical and non‐technical audiences;

Experience with enterprise‐level SaaS implementation engagements and solution design;

Proficiency with modern tools and platforms such as cloud infrastructure, virtualization, APIs, and middleware;

Fluency in English.

NICE TO HAVES Experience integrating or working with tools such as ServiceNow, secure web gateways or zero‐trust platforms, and other ITSM, IAM, or security proxy solutions;

German and French language skills.

PERKS AND BENEFITS Professional growth: Mentorship, TechTalks, and personalized growth roadmaps.

Competitive compensation: USD-based pay with education, fitness, and team activity budgets.

Exciting projects: Modern solutions with Fortune 500 and top product companies.

Flextime: Versátil schedule with remote and office options.

📌 Implementation Engineer (Enterprise SaaS) (Zaragoza)
🏢 AgileEngine
📍 Zaragoza