At Siemens Mobility, we have been leaders in transportation solutions for over 160 years, constantly innovating our portfolio in core areas such as rolling stock, rail automation and electrification, turnkey systems, intelligent traffic systems, and related services. Through digitalization, we help mobility operators worldwide make infrastructure intelligent, sustainably increase value throughout the lifecycle, enhance passenger experience, and ensure availability.

Our Railway Signaling sector is at the forefront of technology, developing innovative products and solutions for our customers' satisfaction. Therefore, we are looking to incorporate a proactive and collaborative individual into our Customer Service Department, for the role of Customer Service Administrative.

What will be your main mission?

To provide exceptional customer service, from the moment a repair order is placed until the material is satisfactorily delivered, resolving any issues that may arise throughout the process, including after-sales service.

Your main tasks will include:
Support for the business management tool (SAP)



in data entry for processing repairs.

Specific functions:
Processing customer repair requests.

Generating national and international repair records (SAP).

Requesting purchase orders.

Control and follow-up of customer repairs.

Ensuring the consistency of entered data.

Coordinación with the factory, warehouse, and purchasing department.

Customer service.

What are we looking for in you?

Intermediate education in administration (at least).

Minimum 1 year of experience in similar functions.

Previous experience in handling ERP (SAP).

Previous experience in customer service.

Experience in logistics.

User-level management of business intelligence tools (QLIK/PowerBI).

Handling of technical documentation.

Financial knowledge.

Commercial vision.
English: conversational level to deal with foreign customers.

Additionally, we will value:
Experience in the railway sect

📌 Customer Service Administrative (San Fernando de Henares)
🏢 Siemens
📍 San Fernando de Henares