Program Manager CPS:
Role purpose

The Program Manager owns a key client program end to end, making sure Bureau Veritas operations deliver against the client’s requirements, agreed KPIs and service expectations. The role sits between the client, Key Account Management / CRM, technical consultants and general operations, and keeps the program aligned across the network.

It is not primarily a client-facing role. Around 75% of the work is internal — coordinating with operations and laboratories, preparing documentation, running training and resolving issues — with the remaining ~25% spent engaging the client to understand expectations and close gaps.

Key responsibilities

Program & KPI management
- Monitor program KPIs (service delivery, turnaround time) on a daily/weekly basis and report on performance.
- Track deviations and drive laboratories and operations to correct them until KPIs recover.
- Produce performance summaries, dashboards and ad-hoc analysis for internal stakeholders and, when requested, the client.

Internal coordination & operations (~75% of the role)




- Work hand-in-hand with global operations, laboratories, KAMs, CRM and technical consultants to keep the program running to client standards.
- Translate client requirements into clear operational instructions and ensure they are deployed correctly across the BV network.
- Build strong working relationships with operational teams across countries and cultures.

Client engagement (~25%)
- Understand the client’s expectations, requirements and initiatives.
- Engage with the client to clarify requirements, close service gaps and align on priorities.

Issue management & continuous improvement
- Resolve program issues quickly through the relevant internal processes (e.g. IMP / CAR), documenting the problem, corrective action and follow-up.
- Assess corrective actions from the client’s perspective to ensure they address the root cause.
- Identify recurring problems with labs and operations, circulate alerts

📌 Manager (Lugo)
🏢 Bureau Veritas
📍 Lugo