SUMMARY:
The SSC Supervisor is responsible for overseeing the day-to-day operations of the Shared Service Centre (SSC) in Poland, ensuring the accurate, timely, and controlled delivery of invoicing and related support services across multiple business locations.

This role combines operational leadership with hands-on process oversight, ensuring that service delivery meets established quality, compliance, and performance standards. The SSC Supervisor will provide direction, coaching, and support to the SSC team while driving accountability, efficiency, and continuous improvement.

As the SSC evolves and expands, the role will play a key part in developing scalable processes, strengthening internal controls, establishing best practices, and supporting the successful transition of invoicing activities from additional countries into the SSC. Given the direct impact of invoicing activities on customer satisfaction, revenue recognition, cash flow, and financial performance, maintaining service excellence, timeliness, and operational discipline will be critical to success.





DUTIES & RESPONSIBILITIES:
- Coordinate and oversee daily SSC operations, ensuring workload is effectively distributed, priorities are clearly defined, and service commitments are consistently achieved.
- Lead, supervise, coach, and support SSC team members, promoting a culture of accountability, quality, collaboration, and continuous improvement.
- Monitor workflow, service levels, and operational performance to ensure activities are completed accurately and within agreed timelines, proactively addressing any delays or bottlenecks.
- Ensure compliance with established Standard Operating Procedures (SOPs), internal controls, company policies, escalation procedures, and reporting requirements.
- Take ownership of complex operational issues, driving resolution and implementing corrective actions to prevent recurrence and improve overall process effectiveness.
- Act as the primary operational point of con

📌 Ssc Supervisor (Pol)
🏢 Saybolt Poland Sp. Z o.o.
📍 Pol