Role Summary
This intern will support the Customer Service & Fulfillment Team with manual fulfillment request processing and FastTrack pass delivery, while also handling customer support tasks and helping monitor product performance and the DCS/system operations. This role is not limited to pass processing—it includes operational control and issue coordination.

Key Responsibilities:

Manual fulfillment processing & pass delivery: Monitor incoming customer requests and provide the service manually. Learn and follow the full internal process and understand what actions are needed for different airports & airlines.

Customer communication & support: Respond to customer questions and requests, resolve service/product issues, and handle any problems customers face during the service journey.

System monitoring & incident reporting: Track how the system/product is performing, identify issues via customers' feedback, and report them to developers clearly and on time—explaining what happened and the impact so the team can start fixing immediately.





Follow-up and resolution: Once an issue is resolved, inform customers and ensure the service/product is delivered correctly

Additional operational tasks: Handle small ad-hoc tasks connected to fulfillment and customer support.

Additional research tasks: Supporting the Data Research team with data collection, QA, and testing-related tasks.

Requirements / What We’re Looking For

Strong written communication skills in English

Close attention to detail and ability to follow processes precisely

Ability to learn operational workflows quickly and work with airport-specific rules (without a guide)

Calm and solution-oriented mindset under time pressure

Basic technical understanding and ability to describe issues clearly (for developers)

Reliability, responsibility, and consistent availability for the shift

This role is an unpaid internship with a full-time schedule in a remote setting.

📌 Operations and Fulfillment Intern (Barcelona)
🏢 Passnfly
📍 Barcelona