If you are passionate about supporting people, understanding their needs, and ensuring they feel confident and valued throughout their experience, at Metricool, you will be able to do it with purpose, ownership, and strategic freedom.
You can work 100% remotely in an international, fast-growing company where team members love to collaborate closely, engage in creative problem-solving, and share a desire to make social media managers’ lives easier.
Your mission is to support users along their road with us, providing them with solutions and helpful resources to understand how our tools work, and how to function with social media.
In this position, you will be able to have a wonderful contribution and impact in different areas:
As a Customer Support Specialist,
Provide a unique experience to our users by providing excellence in our chat.
Client accompaniment and resolution of doubts and questions related to our platform.
Introduction to our users about the benefits that the platform can offer them in their day to day.
Provide the users with our plans,



and which one suits them better for their scenario.
Collect customer feedback for service improvements and proactivity when suggesting improvements and changes to the platform.
Provide support and assistance internally, managing incident reports and requests from other departments.
Collaborate with your colleagues to create and update support resources for enterprise tools, for internal and customer usage.
As a Team Member,
Build strong internal relationships with your team, to align customer inquiries.
Work closely with your team to understand objectives and unblock situations.
Collaborate with other areas to brainstorm and develop a variety of materials.
Long story, short: How will be your first days in Metricool?
First month: For the first few weeks, we will ensure you understand your impact on the team and the business, while learning about the team, the industry, and processes. You will meet every contributor on your

📌 Customer Support Specialist EMEA (Barcelona)
🏢 Metricool
📍 Barcelona