About the role

We are looking for an Air Freight Specialist, who will play a key role in
executing Freight Forwarding activities within the assigned Branch Office. The
position focuses on building and maintaining strong relationships with customers
by addressing concerns, resolving issues, and ensuring a high level of
satisfaction. The role also involves continuously assessing customer needs,
market trends, and competitor activity to enhance service offerings and maintain
a competitive position.

How you will contribute

* Manage file creation and all services associated with freight forwarding and
logistics.
* Support account set-up and coordinate with Sales to ensure all required
documentation and SOP inputs are provided.
* Monitor and audit files regularly to ensure compliance with estimate input,
margin requirements, and timely invoicing.
* Support clients with day-to-day requests related to export/import
documentation to ensure accurate execution of transportation files.
* Provide clients with complete flight/sailing details to ensure clear and
timely information flow.




* Liaise with airlines and ocean carriers to obtain optimal solutions in terms
of capacity and cost.
* Collaborate with internal network teams and external partner agents to ensure
high-quality service delivery.
* Respond promptly to operational challenges or urgent situations that may
arise during shipment handling.
* Collaborate with Operations colleagues to ensure continuity of work during
peak volumes or absences.

What you will bring

* At least 3 years of recent experience in Freight Forwarding Operations and
Customer Service.
* Solid working knowledge of freight forwarding processes and industry
practices.
* Strong organizational skills with the ability to prioritize tasks and deliver
accurate, timely results.
* Proficiency in MS Office (Outlook, Word, Excel, PowerPoint) and general
digital literacy.
* Clear and effective communication skills in English and Spanish(written and
verbal); ad

📌 Air Freight Specialist (Madrid)
🏢 DP World
📍 Madrid