Role Summary

This intern will support the Customer Service & Fulfillment Team with manual fulfillment request processing and FastTrack pass delivery, while also handling customer support tasks and helping monitor product performance and the DCS/system operations. This role is not limited to pass processing—it includes operational control and issue coordination.

Key Responsibilities

- Manual fulfillment processing & pass delivery: Monitor incoming customer requests and provide the service manually. Learn and follow the full internal process and understand what actions are needed for different airports & airlines.

- Customer communication & support: Respond to customer questions and requests, resolve service/product issues, and handle any problems customers face during the service journey.

- System monitoring & incident reporting: Track how the system/product is performing, identify issues via customers' feedback, and report them to developers clearly and on time—explaining what happened and the impact so the team can start fixing immediately.





- Follow-up and resolution: Once an issue is resolved, inform customers and ensure the service/product is delivered correctly

- Additional operational tasks: Handle small ad-hoc tasks connected to fulfillment and customer support.

- Additional research tasks: Supporting the Data Research team with data collection, QA, and testing-related tasks.

Requirements / What We’re Looking For
- Strong written communication skills in English

- Close attention to detail and ability to follow processes precisely

- Ability to learn operational workflows quickly and work with airport-specific rules (without a guide)

- Calm and solution-oriented mindset under time pressure

- Basic technical understanding and ability to describe issues clearly (for developers)

- Reliability, responsibility, and consistent availability for the shift

This role is an unpaid internship with a full-time schedule in a remote setting.

📌 Operations and Fulfillment Intern (España)
🏢 Passnfly
📍 España