About Xygeni
Xygeni is an AI-powered cybersecurity platform for the modern software development lifecycle, helping organizations protect applications, software supply chains, AI environments, developer endpoints, and CI/CD pipelines.
Xygeni brings together Application Security, AI Security, Software Supply Chain Security, Developer Endpoint Protection, and Application Security Posture Management in a single platform.
Our technology covers capabilities including SAST, SCA, DAST, Secrets Security, CI/CD Security, IaC Security, API Security, Build Security, Malware Defense, ASPM, AI Security, and Xygeni Shield.
We are looking for a Technical Support Engineer to join our growing team and become a key technical point of contact for our customers.
The Role
As a Technical Support Engineer, you will help customers deploy, integrate, troubleshoot, and get the most value from the Xygeni platform.
This is a highly technical customer-facing role. You will investigate complex issues across application security, software development environments, CI/CD pipelines, AI systems,
software supply chains, and developer endpoints.
You will work closely with customers, Engineering, Product, Solutions Engineering, and Customer Success to diagnose problems, identify root causes, and drive issues through to resolution.
We are looking for someone who enjoys understanding how things work, breaking problems down, reproducing issues, and finding the root cause.
Key ResponsibilitiesTechnical Customer Support
Provide technical support to customers using the Xygeni platform.
Investigate and troubleshoot product, configuration, integration, and deployment issues.
Analyze logs, errors, API responses, configurations, scan results, and system behavior.
Reproduce customer issues in internal environments.
Identify root causes and provide clear and actionable solutions.
Provide workarounds when a permanent fix is not immediately available.
Manage technical support cases from initial investigation thr
📌 Technical Support Engineer (España)
🏢 Xygeni
📍 España