- Descubra más sobre las tareas diarias, las responsabilidades generales y la experiencia requerida para esta oportunidad desplazándose hacia abajo ahora.

- Define SFDC Roadmap: align the platform's features and strategic vision with broader company goals (e.G., improving sales conversion rates, reducing customer churn, improving customer service CSAT scores)

- Vendor &
- Ecosystem Management: evaluate third-party plugins, APIs, and app marketplace tools (e.G., AppExchange) to expand system capabilities cost-effectively

- Value &

- ROI Measurement: track KPIs such as system adoption rates, workflow automation savings, pipeline accuracy, and customer resolution times to quantify platform ROI

- Backlog Prioritization: create, maintain, and prioritize the product backlog based on business value, technical effort, and user dependencies

- User Story Creation: write detailed user stories, acceptance criteria, and process flows for developers, admin teams, and system architects

- Agile Ceremonies: participate actively in sprint planning, daily standups, backlog grooming, sprint reviews, and retrospectives

- Acceptance &

- Validation: test and sign off on completed features prior to production releases to ensure quality and specification compliance

3. Stakeholder &
- Cross-Functional Collaboration

- - Requirements Gathering: act as the main intake point for feature requests from Sales, Marketing, Customer Success, Finance, and IT

- Conflict Resolution: balance competing departmental demands and establish clear prioritization criteria

- Change Management: work with enablement teams to create training materials, document platform changes, and manage communication around updates

4. User Adoption &
- Operational Excellence

- - Workflow &
- Process Optimization:



audit existing business processes to remove friction, automate routine tasks, and standardize lead-to-cash or support ticket lifecycles

- Drive Platform Adoption: monitor active user metrics, identify low-adoption departments, and introduce training initiatives to improve software utilization

- Feedback Loops: establish structured mechanisms (surveys, user groups) to collect ongoing feedback from end-users on platform usability

5. Data Architecture, Governance &
- Compliance

- - Data Quality &
- Integrity: maintain data cleanliness standards, deduplication logic, validation rules, and data hygiene schedules

- System Integration Oversight: coordinate with enterprise architects to ensure seamless data flows between SFDC and the surrounding tech stack (ERP, marketing automation, customer support portals, data warehouses)

- Security &

- Compliance: enforce role-based access control (RBAC), field-level security, and regional compliance requirements (e.G., GDPR, CCPA)

xugodme Required Experience &

Skills

- - 9-12 years Product Owner / SFDC product experience in enterprise SaaS environments certified Scrum PO preferred

- Broad domain flexibility comfortable ramping quickly on whichever SW CRM initiative the roadmap assigns

- Deep hands-on with Salesforce (Sales Cloud Service Cloud flows configuration data model)

- Delivered 2+ full PI cycles with measurable outcomes at ART level

- Strong written and verbal communication comfortable presenting to Director+ audience

- Comfortable coordinating across distributed global teams (EMEA + AMS) adaptable working hours

Nice to Have
- - HP or Fortune 100 tech industry experience in enterprise CRM/SFDC product organizations

- Familiarity with the HP CRM ecosystem — Post Sale support processes entitlements order management domains

📌 Product Owner (Barcelona)
🏢 Mphasis
📍 Barcelona