About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm, dedicated to bridging the gap between top-tier global talent and industry-leading enterprises. As a leader in European staffing and BPO services, we pride ourselves on facilitating life-changing career opportunities, such as this Norwegian Speaking Zalando Customer Expert position in Greece.
Job Overview
We are searching for a motivated professional to join a dynamic retail environment as a Norwegian Speaking Zalando Customer Expert. This is one of the most exciting Norwegian-speaking jobs currently available, offering you the chance to support a integral fashion icon while enjoying the Mediterranean lifestyle through our comprehensive support for jobs in Greece.
Key Responsibilities
Provide world-class customer support to Norwegian-speaking clients regarding online retail orders, deliveries, and returns.
Assist customers with the navigation of the Zalando digital platform, enhancing the overall online shopping experience.
Resolve retail-related inquiries with precision,



maintaining the high service standards associated with the Zalando brand.
Collaborate with international teams to optimize retail workflows and customer satisfaction metrics.
Manage order tracking, payment processing, and account inquiries through multiple communication channels.
Maintain deep knowledge of current fashion retail trends to provide informed and engaging assistance to shoppers.
Contribute to a positive, high-performing service culture within the retail support department.
Native or fluent Norwegian (spoken and written) is mandatory for this role.
Valid EU passport (mandatory).
Strong proficiency in English for professional collaboration.
A passion for fashion and the retail industry, with excellent communication skills.
Resilience and the ability to thrive in a fast-paced, customer-centric retail environment.
Previous experience in retail, customer service, or e-commerce is highly prefe

📌 Norwegian Speaking Zalando Customer Expert (España)
🏢 Mercier Consultancy Group
📍 España