Circana is a leading provider of technology, AI, and data solutions for consumer packaged goods companies, manufacturers, and retailers. Our predictive analytics and Liquid Data platform help clients measure market share, uncover consumer behavior, and drive growth—powered by six decades of expertise and an expansive, high-quality data set. We're a integral company dedicated to fostering inclusivity and belonging.

Role Overview The Department Director is responsible for leading a team dedicated to managing all inquiries related to data elements raised by internal and external clients. This includes receiving, investigating, and resolving data issues, as well as collaborating across multiple operational and product teams to ensure timely and accurate resolution. Build strong, trusted, and long‐term relationships with clients, acting as their primary point of contact for data inquiries, operational activities, methodology, and category enhancements.

Address, troubleshooting, resolve, and communicate data quality issues, often involving complex or sensitive situations, independently or in collaboration with other teams. Proactively inform clients of data changes resulting from upgrades or launches prior to release. Build trusted working relationships with Practice Leads, Commercial Teams, Operations, and Product.

Collaborate effectively with Operations Client Service, Operations, Commercial, Product, Research Science, and supporting functions to ensure complete inquiry resolution and communication. Maintain clear, detailed communication with the Commercial team regarding all client interactions—both reactive and proactive. Team Leadership & Management Build trust and credibility with clients through strong leadership, consistent delivery,



and high‐quality service. 5+ years of experience in client-facing roles within data operations, analytics, insights, or technical customer service environments. ~ Proven experience leading teams, ideally within data inquiry management, operations, or client service functions. ~ Strong background in problem-solving and issue resolution within complex or sensitive data environments. ~ Experience working collaboratively with cross‐functional areas such as Product, Operations, Commercial, or Research Science. ~ Background in environments with structured data governance, quality control, or data delivery processes is a strong plus.

Strong understanding of data structures, data quality concepts, and inquiry management workflows. Ability to investigate and interpret complex data issues and communicate clear resolutions. Proficiency in learning and navigating internal data systems and operational processes.

Ability to communicate confidently with clients, senior leaders, and internal technical teams. Skilled in managing sensitive client communications with professionalism. Leadership & Management Strong planning, prioritization, and resource management capabilities.

Strategic thinker capable of contributing to departmental direction and long‐term planning.

Location: This position can be located in the following area(s): Madrid, Spain (Hybrid model with 1-2 days in the office) Fairness and diversity are at the heart of our recruitment policy because we believe they encourage creativity and efficiency, which in turn increases performance and productivity. Prospective candidates may be asked to consent to background checks (in accordance with local legislation and our candidate privacy notice ) #

📌 Senior Client Executive - Client Service (Madrid)
🏢 Circana
📍 Madrid