We are currently looking for a¿Interesado en saber más sobre este trabajo? Desplácese hacia abajo y descubra qué habilidades, experiencia y cualificaciones académicas se necesitan.DSS L1 (Desktop Support Services – Level 1)professional to join our team on an on-site support role.Work Mode:On-SiteEmployment Type:B2B/ Freelance ContractLocation:Madrid, SpainJob Responsibilities:Provide Level 1 desktop support for hardware, software, and network-related issuesTroubleshoot Windows OS, MS Office, Outlook, and standard business applicationsInstall, configure, and maintain desktops, laptops, and peripheral devicesSupport printers, scanners, and other end-user equipmentHandle password resets and basic Active Directory tasksConfigure email accounts and assist with VPN connectivityLog, track,



and update incidents in the ticketing systemEscalate complex technical issues to Level 2/Level 3 teamsEnsure timely resolution in line with SLA requirements Required Skills & Experience:1–3 years of experience in Desktop Support / IT SupportStrong xhfqzwm knowledge of Windows 10/11 environmentBasic understanding of networking concepts (IP, DNS, DHCP)Experience with Active Directory and user account managementGood troubleshooting and problem-solving skillsStrong communication and customer service skillsAbility to work independently in an on-site environment

📌 Information Technology Support Engineer (Lugo)
🏢 Sharp Brains
📍 Lugo