Step into a vibrant, world-class inclusive workplace where diversity is celebrated, and innovation is part of our daily routine! ? We are a premier global leader in insurance and customer protection solutions. We love big energy, true teamwork, and a supportive environment where your growth is backed by dedicated coaching and a highly motivated team culture. ?

Your Role

Are you a natural communicator who loves helping people and hitting targets? ? As our Customer Service Agent for the Portugal market, you will be the ultimate solution-finder for our insured clients! From handling inquiries with top-tier empathy to boosting loyalty through retention and cross-selling, your daily mission is to turn every phone call and email into a premium experience. ?

Your Responsibilities

Inbound Care: Warmly receive calls and emails from clients, partners, and providers to guide them through their insurance policies and claim statuses.

Be the Solution: Inform, orient, and resolve customer doubts, keeping them updated on their coverages and repair updates.

Drive Value (Cross-Selling): Proactively identify eligible clients, introduce them to extra policy advantages, and log your successful sales in the system.

Build Loyalty (Retention): Apply excellent retention techniques during eligible interactions to turn questions into long-term partnerships.

Operational Excellence: Proudly deliver active listening, telephone excellence, and clear written communications.

Your Profile

Language Match: Native or C2-level European Portuguese (from Portugal) and a good level of English.

Experienced Representative:



Proven experience in phone-based customer service, specifically carrying out cross-selling and retention workflows.

Tech-Comfortable: Good computer user skills (MS Office tools).

Soft Skills: Empathetic, results-oriented, collaborative, and highly adaptable to target-driven settings.

Education: Completed secondary education.

Our Amazing Benefits

Stability: A permanent contract (Contrato fijo) with a 2-month probation period.

Work-Life Balance: 40 hours per week (Mon-Sat, rotating shifts), working a maximum of 1 or 2 Saturdays a month (with an extra day off the following week if you work a Saturday!). ?

Amazing Holidays: Enjoy an incredible 33 days of annual leave (26 + 7 additional days)! ?

Financial Perks: Competitive base salary, language allowance, shift allowance, and highly achievable performance incentives! ?

Daily Boosts: Monthly restaurant ticket allowance, plus free fruit and coffee in the office! ?☕

Work from Anywhere: 100% remote model within Spain if you live outside Madrid! Living in Madrid? Enjoy a flexible hybrid setup (2 days in-office), with 100% remote freedom during Summer and Christmas! ??

Equipment Provided: Full work-from-home gear (laptop, headset, adapters) plus an extra allowance to customize your ergonomic setup! ?

Wellbeing & More: Free private health insurance (after 1 year), Employee Assistance Programs, free language classes, and wellness activities! ??

Location

Madrid or Remote (within mainland), Spain

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📌 European Portuguese speaking Customer Service Agent – Hybrid (Madrid)
🏢 Recruit4Work
📍 Madrid