" Customer Success Executive (French Market) Department: SaaS
Employment Type: Full Time
Location: Barcelona
Description As a Customer Success Manager at Infor, you will support customers across France and other French-speaking regions, helping them achieve their business goals through successful adoption of Infor solutions.
You will serve as a trusted partner, driving customer engagement, value realization, retention, and long-term success. Working closely with both customers and internal teams, you will ensure customers receive maximum value from their partnership with Infor.
What You'll Do Manage a portfolio of French-speaking customers and develop strong customer relationships.
Lead customer onboarding and adoption activities to accelerate value realization.
Create and execute success plans aligned to customer goals and business priorities.
Provide proactive guidance and recommendations to support customer success.




Monitor customer health and engagement to identify risks and opportunities.
Build and maintain relationships with key customer stakeholders.
Facilitate regular customer reviews and success discussions.
Collaborate with internal teams to coordinate customer support and issue resolution.
Act as a trusted advisor by understanding customer objectives and helping them achieve measurable outcomes.
Support renewal and retention activities through strong customer engagement and value delivery.
Identify opportunities to improve customer adoption and expand the use of Infor solutions.
Share customer feedback and insights to support continuous improvement initiatives.
Use customer success platforms and reporting tools to monitor customer engagement and success metrics.
Maintain accurate customer records and

📌 Customer Success Executive (French Market) (Bellprat)
🏢 Infor
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