About the role:
International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 81countries. Established 35 years ago, we have become the market leader for an extensive client base of companies, NGOs, and governments around the world.
- The Key Account Manager is based within the sub location and is part of the Client Services function of the Sales team or the team of Account Managers and Key Account Managers. The overall purpose of the role is to manage a portfolio of accounts through all stages of the client journey of onboarding, engagement and retention and achieve all sales targets.

Key responsibilities:
- Retention
- Effectively account manage and retain all existing clients and achieve and exceed 100% of renewal gross profit sales budget on time.
- Ensure the sales end to end process is followed effectively and renewals are executed in a timely manner before expiry.
- Growth
- Maximise cross and up sell opportunities with existing clients.



Achieve and exceed 100% of allocated new and account extension business sales target.
- Foster business development opportunities with existing clients across borders internationally.
- Maximise business development opportunities with Joint Venture partner, Control Risks.
- Engagement
- Develop and implement strategic Account Management Plans for Strategic clients : ensure account plans in place, and reviewed every 6 months, ensure business review candence in place.
- Fully own all aspects of the client onboarding, utilisation drive, reporting, compliant handling and internal advocacy on behalf of the client.
- Anticipate and uncover customer needs, requirements and market trends, identify buying influences and develop contacts at the highest levels within existing accounts.
- Manage International SOS’ level of service quality in the provision of medical and security solutions to the designated client base across the region.
- Cadence
- Proficient with

📌 Key Account Manager (Madrid)
🏢 International Sos
📍 Madrid