Customer Success Operations (Barcelona)

Customer Success Operations (Barcelona)

24 ago
|
TOP DOCTORS
|
Barcelona

24 ago

TOP DOCTORS

Barcelona

Help us shape the future of digital healthcare.

At Top Doctors Group, we are transforming the way people access healthcare. Through technology, we connect patients, healthcare professionals, clinics, and hospitals to make healthcare more accessible, efficient, and human.

Today, we operate in 10 countries and develop digital solutions that help thousands of healthcare professionals grow their practices and millions of patients find the care they need.

As part of Top Doctors Group, iWantGreatCare helps healthcare organisations collect, manage, and leverage patient feedback to improve healthcare experiences, strengthen trust, and support better decision‑making.

We believe technology creates the greatest impact when it serves people. That’s why we continue to grow and are looking for talented individuals who want to help us build the future of digital health in an international, innovative, and fast‑evolving environment.

What you’ll do
- Support client onboarding and platform setup, including organisations, journeys, users, alerts, tags, and platform configurations.




- Maintain and update client information, review migrations, platform configurations, and data records.
- Coordinate SMS communications with clients and monitor related performance metrics.
- Create and manage client‑facing materials such as business cards, posters, QR codes, and promotional assets.
- Coordinate with external suppliers to ensure timely delivery of materials and resources.
- Prepare, maintain, and improve onboarding and training documentation to support client adoption.
- Generate and maintain client performance reports, KPI tracking, and feature adoption metrics.
- Review and validate deliverables, including monthly client reports, before publication.
- Process client requests and operational orders accurately and efficiently.
- Conduct data quality audits to ensure consistency, accuracy, and compliance across the platform.
- Collaborate with internal teams to continuously improve opera

📌 Customer Success Operations (Barcelona)
🏢 TOP DOCTORS
📍 Barcelona

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