Experteer Overview In this role you drive the strategic evolution and operational excellence of Swiss Re’s ServiceNow APM and related ES M capabilities. You partner with the Product Owner to align platform roadmaps with business objectives, governance, and security, while delivering end-to-end, scalable ServiceNow solutions. You translate requirements into designs, lead initiatives with DevOps and stakeholders, and identify AI opportunities to create measurable value. You thrive in a federated, matrix organization and shape the portfolio through data-driven insights and governance.Compensaciones / Incentivos
- Act as senior product and platform expert for ServiceNow APM and related capabilities (GRC, SOPM, SACM) with strong platform and integration knowledge
- Contribute to product strategy, roadmaps, and backlog prioritisation aligned with architectural standards
- Identify and integrate AI capabilities into ServiceNow solutions delivering business value within governance and security limits
- Design and lead end-to-end ServiceNow solutions and complex platform initiatives for scalability and long-term sustainability
- Define configurations, workflows, data models, integrations, and custom apps across APM and related capabilities
- Translate business needs into functional requirements, user stories, and acceptance criteria
- Assess platform capabilities and gaps, drive optimization, automation, and continuous improvement




- Collaborate with Product Owners, DevOps, stakeholders and vendors throughout delivery lifecycle
- Ensure compliance with enterprise architecture, security, data governance, and data lifecycle management
- Proactively identify emerging ServiceNow capabilities and best practices to inform the roadmap
- Define dashboards, KPIs and analytics to enable data-driven decisions and promote ServiceNow best practicesResponsabilidades
- Extensive experience in enterprise IT with at least six years specializing in the ServiceNow platform
- Proven experience in large, complex, integrated ServiceNow environments
- Strong background in APM, Policy Exception Management, SOPM, and SACM
- Hands-on delivery experience with strategic initiatives end-to-end
- Experience working with external partners or system integrators in long-term engagements
- Deep knowledge of ServiceNow data models, workflows, integrations, dependencies, and reporting
- Understanding of emerging AI capabilities within ServiceNow and their practical enterprise applications
- Ability to provide strategic, data-driven recommendations grounded in platform realities
- Solid understanding of IT service management frameworks (ITIL)Requisitos principales
- hybrid work model
- bonus scheme / performance-based annual bonus
- inclusive workplace culture
- flexible and diverse environment

📌 Senior Product Analyst - Application Portfolio Management (Madrid)
🏢 Swiss Re
📍 Madrid